appointments

Appointment Policy

To ensure we provide the highest quality service to all of our clients, we only serve one client at a time. When you book an appointment with us, we hold that time slot on our calendar for you so that it is no longer available to any of our other clients. This is why we ask for any changes or cancellations to be made at least 48 hours prior to your appointment. If you need to reschedule or cancel your appointment, please follow the link provided with the appointment confirmation email.

Your credit card information is required at the time of booking to reserve your appointment. Please note that you will be charged 50% of your service upfront to hold your spot. This deposit will be refunded to you in case of cancellation. This deposit becomes nonrefundable in case of late cancellations (less than 48 hours notice) or no-shows.

Late Change &
Cancellation Policy

While we understand that sometimes, unexpected events may occur making late changes or cancellations necessary, we also need to ensure our technicians are paid for their time and service. For this reason, the deposit you make at the time of booking will be used to cover the late fee for changes or cancellations made with less than 48 hours notice.

In the event of a truly unavoidable emergency, please call and let us know as soon as possible. All or part of your late cancellation fee may be applied to future services.

Special Hours

To book special hours before opening, after closing, or on Mondays, please DM Michelle directly at (510) 409-6402 to make arrangements.